ANYESupport
There is no support queue. There is one person, and he answers.
Last updated:
ANYE is one person: Handy Gunawan. No team, no ticket numbers, no first-line agent reading from a script. When you write, you are writing to the person who built the thing you are writing about.
How to reach us
Email [email protected] — the fastest route, and the right one for anything account-related. Expect a reply within 24 hours on a working day.
You can also find Handy on LinkedIn if that is easier.
Please include, if it is relevant: the email address on your account, what you were trying to do, and what happened instead. A screenshot saves a round trip. None of it is required — a one-line “this is broken” is a perfectly good message.
What we can help with
| You want to… | Do this |
|---|---|
| Report something broken in Ember | Email us — say what you clicked and what you saw |
| Ask about billing, or get a refund | Email us, or reply to your Paddle receipt |
| Delete your account or your data | Email us; no retention flow, no questions |
| Ask what we hold about you | Email us — see Privacy |
| Suggest a feature | Email us, or tell us how you coach |
If you are a client, not a coach
If a coach sent you a link to fill in a questionnaire, you do not need an account and there is nothing to install — just open their link. If the link does not work, the quickest fix is to tell the coach who sent it, since they can re-send it. If you would rather ask us, email the address above.
The policies
For Ember the product, the authoritative versions live with it: Terms · Privacy · Refunds.
Honest about response times
It is one person in one timezone (Jakarta, GMT+7). Most messages get an answer the same day. If something is genuinely broken for you, say so in the subject line and it goes to the top of the pile.